For France, your orders are shipped within 24/48 hours and delivered in less than a week. Outside this zone, delivery times may be extended.

Yes, absolutely. We ship worldwide.

Yes, you can track your delivery directly from the "TRACK MY ORDER" tab. Or via the order tracking link, sent in the shipping email. ps: The tracking button in the shipping confirmation email may take a few hours to be functional.

We are sorry to hear that. Simply send us an image of the damaged item in question to the following email address: Contact@rosegoldparis.com and we will send you a similar replacement item as quickly as possible.

Delivery is free for purchases over €60. Below this amount it is charged €4.90.

Our serums are manufactured in ILE-DE-FRANCE and our head office is located in PARIS.

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 14 days of the date of receipt of the product. For more information, please read more about our refund policy.