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returns
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If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at Contact@rosegoldparis.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to contact@rosegoldparis.com, we will give you the address or send us back your item for free.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return a product, you must send us an email to the address: Contact@rosegoldparis.com, we will give you the address or return it. You can also contact customer service at 0184804087.
If you are located in France you will not need to pay to return your item we will provide you with a free reply address requiring you to pay the costs in advance.
If you are located outside France, return costs will be your responsibility.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRIVACY STATEMENT
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ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
ARTICLE 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How can I withdraw my consent?
If after you have given us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at Contact@rosegoldparis.com
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
ARTICLE 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your order. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please see Shopify's Terms of Service here or Privacy Policy here.
ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
ARTICLE 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to opt-out of cookies or not.
_session_id, unique sessional token, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Calculates the number of visits to a store by a unique customer.
cart, unique token, persistent for 2 weeks, Stores information about your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique token, undefined If the store has a password, this is used to determine if the current visitor has access.
ARTICLE 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
ARTICLE 9 – MARKETING TEXT AND NOTIFICATIONS (if applicable)
By entering your phone number at checkout and initiating a purchase, subscribing via our subscription or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and marketing SMS offers. Marketing text messages will not exceed 10 per month. You can unsubscribe from any other text messages by clicking on the unsubscribe link. Sending text messages or using automations requires you to pass the recipients' phone numbers or names to our importer. We will store and use this data to show you campaign analytics and results, including message delivery status, sending status, and in some cases, whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we will collect information about whether or not the link was clicked and use it to display the results in your analytics. Any other third party services you may decide to use outside the scope of smsbump.com (third party link shortener, GA tracking, etc) you will be referred to their specific third party policies which you must accept. When sending text messages, we will pass the data to our text message carrier to complete their delivery. The information is only shared with our carrier at the time of initiating a marketing campaign. If your recipients no longer wish to receive messages, they must reply to the message with STOP or contact us at the email address below so we can successfully unsubscribe them.
QUESTIONS AND CONTACT DETAILS
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Contact@rosegoldparis.com or by mail at Rosegold Paris
[Re: Privacy Officer]
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